Terms and Conditions

1. Orders are accepted online via www.mystic.pl, www.mystic-production.com and via landline on 012 38 92 135 or 012 38 90 513 (8AM-4PM).
2. You will receive an automated order summary confirmation via email (provided you have supplied a valid email address) acknowledging that your order was received (NOTE: registered clients will not see a link to confirm the order. Only a regular e-mail with a confirmation will be issued). To confirm the order, it is necessary to click on the link provided (instruction will be provided in the email). The order is considered as confirmed once the link is clicked (for payments made via bank transfer, postal order and cash on delivery).
3. Your order will be fulfilled between 1-14 working days. In most cases the order is dispatched within 3 business days (excluding weekends and DHL shipments). If the product is missing from the warehouse there might be a delay in the shipment.
4. Providing that the product is available the shipment will be made immediately. If a product is unavailable, the below options are possible:
1. only products available in the warehouse will be delivered
2. a replacement product can be chosen
3. the order will be dispatched once the products are back in stock
4. order cancellation
5. money refund.

5. Payment methods:

a) cash on delivery (the payment is made once the product is delivered by postman, courier or received in the postal office)

b) money transfer (the purchase will be dispatched once the money is received in the Mystic Production bank account)

c) postal order (the client places the order along with the postal order, once it is received the order will be dispatched)

d) credit card payment via eCard: Visa, Visa Electron, Master Card, Maestro, MasterCard Electronic

e) PayPal

5a. Shipment:

a) Poczta Polska - business shipment Pocztex KURIER 48 (48h delivery time since the order is shipped - during business days)

b) DHL - courier shipment (24h delivery time since the order is shipped - during business days)

6. PRODUCT COMPLAINT

(Only fororders placed on or after 25 of December 2014)

6.1.   You have various rights under the Civil Code

6.2. Mystic Production is obliged to deliver a complete and undamaged product. Detailed information is provided on the Store web page in the Complaint section.

6.3. The complaint can be placed:

6.3.1. in writing, addressed to ul. Olkuska 8, 32-043 Skała;

6.3.2. via email at zamowienia@mystic.pl

6.4. Should you place a complaint, the following information is necessary: (1) information regarding the circumstances of the flaws, especially the date when it occurred; (2) clarification regarding expectation to fix the product, or a money refund to be provided (3) contact information - to expedite the entire process. The above conditions serve as information only, and will not influence the complaint process.

6.5. The complaint will be considered as soon as possible, no later that 14 days since the it is placed. No response received from Mystic Production shall be considered as complaint acceptance.   

6.6. It might be necessary to revise the product in order to consider the complaint. Should this be the case you will be asked to ship the product to the seller (shipment costs covered by Mystic Production) to ul. Olkuska 8, 32-043 Skała. Should this be impossible due to the nature of the product, the flaw or its installation, it will be necessary to agree a revision date so that the shop is able to verify on the complaint.

6.7. The necessity of revision of the fault (point 6.6.) will not impact the complaint response time (point 6.5.). You can still expect that the faulty product will be removed and replaced by the seller once fixed or exchanged, as per the Civil Code (art. 561[1]).

7. OUT-OF-COURT METHODS OF SETTLING COMPLAINTS AND INVESTIGATING CLAIMS AND RULES OF ACCESS TO THESE PROCEDURES

7.1. Detailed information regarding extra-judicial settlement of consumer goods can be found on the City Council web pages, The Ombudsman, The Central Inspectorate of Trade Inspection and by following below links:

http://www.uokik.gov.pl/spory_konsumenckie.php

http://www.uokik.gov.pl/sprawy_indywidualne.php

http://www.uokik.gov.pl/wazne_adresy.php

7.2. The consumer has the following options in order to address his claims

7.2.1. You can address the Permanent Consumer Arbitration Court (see art. 37 law dated 15 December 2000, regarding Trade Inspection (Journal of Laws 2001, No.4, Item 25, as amended) for settlement of a dispute arising from the concluded Sales Agreement. The regulations of the organization and operation of permanent consumer courts of arbitration are specified in the regulation of the Minister of Justice of September 25, 2001 on defining the rules of organization and operation of permanent consumer courts of arbitration (Journal of Laws 2001, No. 113, Item 1214).

7.2.2. The customer is entitled to apply to the provincial inspector of Trade Inspection, pursuant to art. 36 of the Act of December 15, 2000 on the Trade Inspection (Journal of Laws 2001, No. 4, Item 25, as amended) with the request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Customer and the Seller. Information on the rules and mode of the mediation procedure conducted by the provincial inspector of the Trade Inspection is available at the headquarters and on the websites of individual Provincial Inspectorates of the Trade Inspection.

7.2.3. The customer may get free assistance in resolving the dispute between the Customer and the Seller, also using the free help of the county (city) consumer ombudsman or social organization, whose statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers). Advice is provided by the Consumer Federation under the toll-free consumer helpline number 800 007 707 and by the Polish Consumer Association at the email address porady@dlakonsumentow.pl.

8. RIGHT OF WITHDRAWAL FROM THE AGREEMENT

(Only forSALES AGREEMENTS CONCLUDED on and after  25 DECEMBER 2014)

8.1. A consumer who has concluded a distance contract may, within 14 calendar days, withdraw from it without giving any reason and without incurring costs, except for the costs specified in point. 8.8 of the Regulations. It is enough to send a statement before its expiry to comply with the deadline. You can withdraw from the contract by:

8.1.1. a regular letter addressed on ul. Olkuska 8, 32-043 Skała

8.1.2. sending an email on zamowienia@mystic.pl.

8.2. An sample withdrawal form is included in annex 2 to the Consumer Rights Act and is also available on the Online Store website in the "Withdrawal from the contract" tab. The consumer can use the form template, but it is not mandatory.

8.3. The period for withdrawing from the contract begins to run:

8.3.1. For a contract when the Seller issues a Product, being obliged to transfer its ownership (e.g. a Sales Agreement) - from taking the Product into possession by the consumer or a third party designated by him, other than the carrier, and in the case of a contract which: (1) many Products that are delivered separately, in batches or in parts - from taking possession of the last Product, batch or part, or (2) consists in regular delivery of Products for a specified period - from taking possession of the first Product; 8.3.2. For other contracts - from the date when the transaction was made.

8.4. Should you withdraw from the distance contract, the contract is considered void.

8.5. The Seller is obliged immediately, no later than within 14 calendar days from the date of receipt of the consumer's statement of withdrawal from the contract, to return all payments made to him, including the delivery fee  for the Product (except all additional costs resulting from the delivery method chosen by the Customer other than the least expensive standard delivery method available in the Online Store). The seller shall refund the payment using the same method of payment as used originally by the Consumer, unless the consumer has agreed to a different method of return, which does not entail any costs for him. If the Seller has not offered to collect the Product from the consumer himself, he may withhold the reimbursement of payments received from the consumer until receipt of the Product or delivery by the consumer of proof of his return, depending on whichever event occurs first.

8.6. The consumer is obliged to immediately, no later than within 14 calendar days from the day on which he withdrawn from the contract, return the Product to the Seller or hand it over to the person authorized by the Seller for pickup, unless the Seller suggested that he will pick up the Product himself. To meet the deadline, it is enough to return the Product before deadline  expiry date. The product can be returned to the following address: ul. Olkuska 8, 32-043 Skała.

8.7. The consumer is liable for the decrease in the value of the Product resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product.

8.8. There are possible costs related to the consumer's withdrawal from the contract that the consumer is obliged to incur:

8.8.1. If the consumer has chosen a method of delivery of the Product other than the least expensive standard delivery method available in the Online Store, the Seller is not obliged to refund the additional costs incurred by the Seller.

8.8.2. The consumer bears direct costs of returning the Product.

8.8.3. If the Product is being a service which performance - at the express request of the consumer - started before the deadline to withdraw from the contract, the consumer who exercises the right to withdraw from the contract after making such a request is obliged to pay for the services fulfilled until the withdrawal from the contract. The payment amount is calculated in proportion to the scope of the service provided, taking into account the price or remuneration agreed in the contract. If the price or remuneration is excessive, the basis for calculating this amount is the market value of the fulfilled benefit.

8.9. The right to withdraw from a distance contract does not apply in cases:

8.9.1. (1) for the provision of services, if the Seller has fully performed the service with the express consent of the consumer who has been informed before the provision begins that after the performance of the service by the Seller will lose the right to withdraw from the contract; (2)  in which the price or remuneration depends on fluctuations in the financial market, over which the Seller has no control, and which may occur before the deadline to withdraw from the contract; (3) in which the object of the service is a non-prefabricated Product, manufactured according to the consumer's specification or serving to satisfy his individual needs; (4) in which the object of the service is a product that is quickly deteriorating or has a short expiry date; (5) in which the object of the service is a product delivered in a sealed package, which after opening the packaging cannot be returned due to health or hygiene reasons, if the packaging was opened after delivery; (6) in which the subject of the service are products which after delivery, due to their nature, are inseparably connected with other items; (7) in which the subject of the service are alcoholic beverages, the price of which was agreed at the conclusion of the Sale Agreement, and which delivery may take place only after 30 days and whose value depends on the fluctuations on the market over which the Seller has no control; (8) in which the consumer explicitly demanded that the Seller should come to him for urgent repair or maintenance; if the Seller provides additional services other than those required by the Consumer, or provides Products other than spare parts necessary to perform the repair or maintenance, the right to withdraw from the contract is granted to the consumer in relation to additional services or Products; (9) in which the object of the service are sound or visual recordings or computer software delivered in a sealed package, if the packaging has been opened after delivery; (10) for the delivery of newspapers, periodicals or magazines, with the exception of a subscription agreement; (11) concluded through a public auction; (12) for the provision of accommodation services, other than for residential purposes, the carriage of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the contract indicates the day or period of service provision; (13) for delivery of digital content that is not recorded on a tangible medium if the performance commenced with the consumer's express consent before the deadline to withdraw from the contract and after informing the Seller about the loss of the right to withdraw from the contract.

We would also like to point out that in the case of large-scale postal items, they will most likely be delivered via postal advice. There are times when the postman does not leave a delivery note. In this situation, if a considerable amount of time has passed since sending the package, please check to confirm if it is not waiting at the post office.

ATTENTION: We are not responsible for the delivery date of international shipments. Reason: all shipments outside of Poland are taken over by the local provider.

9. Personal data protection - all personal data provided by you are processed by Mystic Production with its registered office in Skala, ul. Olkuska 8, phone number: 12 38 915 10, e-mail: rodo@mystic.pl, for the following purposes:

1. execution of orders and requests made by you states before the conclusion of the contract;
2. information about new products, promotions, etc. (after you have given your consent);
3. fulfilling our obligations under applicable law;
4. implementation of our legally legitimate interests in the consideration of notifications regarding the completed order.

To comply with the above points the personal data provided by you may be shared with entities dealing with the provision of services for the delivery of parcels and companies handling information processing systems with which we operate (e.g. entities maintaining our website). Your data will be provided only to process your order, service your account and provide you with marketing information - subject to your agreement. However, we may disclose your data to competent public authorities operating on the basis of applicable law, as well as our advisers and contractors in order to defend our legitimate interest, e.g. in connection with legal claims.

COOKIES POLICY 

Below regulations define the rules for accessing and storing information on the User's devices by means of Cookies, to allow Mystic Production (Barbara Mikuła, ul. Olkuska 8, 32-043 Skała) to deliver electronic services.

The following terms are used in the regulations:

1. Administrator - Mystic Production Barbara Mikuła recorded into the Central Register of Economic Activities, who provides electronic services, stores and gains access to information in the User's devices.
2. Cookies - small amount of data that a website stores to save and collect basic information. Many cookies are essential for the operation of our Website, they are also used to customize and personalize certain areas of Content to make your browsing experience more efficient and faster.
3. „Own” Cookies - means Cookies placed by the Administrator, in connection to the provision of electronic services by the Administrator via the Website.
4. „External” Cookies - means Cookies placed by the Administrator's partners via the Website. Third party cookies allow you to customize the page displayed to your preferences when you make purchases.
5. „Session cookies” - temporary files that remain on the user's device until logging out of the website or turning off the web browser.
6. "Permanent" cookies - files that remain on your device for the time specified in the parameters of "cookies" or until they are manually removed.
7. Website - means a website or application under which the Administrator runs a website that operates in the domain of mystic.pl, mystic.com.pl, mystic-production.com.
8. Device - means an electronic device through which the User gains access to the Website.
9. User - means an entity for whom electronic services may be provided in accordance with the Regulations and legal regulations or with which an Agreement for the provision of electronic services may be concluded.

What are Cookies and what are they used for?

"Cookies" are used for statistical purposes, user recognition, personalization of the user interface, location and displaying the website, maintaining the user session, operating the affiliate program, marketing and to adjust the content of websites to the user's preferences. Cookies store information about geolocation, the language chosen by the website visitor, referrer information, information about user preferences, information for automatic login and random data about session identifiers.

In addition, due to the connection of the User with the Website, information about the number (including IP) and type of the User's final device appears in the Service's system logs, from which the User connects to the Website, the time of connecting the above-mentioned persons with the Website and other operational data regarding User activity while browsing the Website. System logs are used for technical purposes, to maintain proper operation of the website, to identify and correct errors and to collect general statistical information.

Collected personal data is used to help to understand how the user navigates through the website, it then allows to improve its structure and content. Thanks to this data, statistics are built on the number of new and regular users and the subpages visited by them. Based on that information navigation through the website is improved.

External cookies can be processed by:

1. Facebook Connect (cookies administrator: Facebook Inc head office in USA or Facebook Ireland Ltd head office in Ireland)
2. Google (cookies administrator: Google Inc head office in USA)
3. PayPal (cookies administrator: PayPal (Europe) S.à r.l. & Cie. S.C.A [Inc.]
4. eCard (cookies administrator eCard, ul. Arkońska 11, Gdańsk 80-387).

Software used for browsing websites (web browsers) allows for the inclusion of "cookies" by default. At any time, the user can change the browser settings so that they do not accept cookie. This, however, may cause difficulties in using the Mystic Production website.

Some subpages of the Website and other means of communication with Users may contain so-called "Web beacons". Web beacons allow you to receive information such as the Internet Protocol (IP) address of the computer to which the page on which the web beacon was placed, the page URL number, the page load time and browser type have been loaded.

Instructions on the settings of the web browser regarding cookie files. The manner in which the settings of Cookie files may be changed may vary depending on the web browser used by the User. Information on Cookies can be found in the „Help” tab in any web browser. In the browser options, select the option responsible for the privacy settings:

1. Google Chrome

Default Google Chrome browser settings allow you to store cookies. In order to change that you need to:

1.1. In „Google Chrome Settings” click on „Settings”;

1.2. Click on „Advanced Settings” on the bottom of the web page;

1.3. In „Privacy” section click on „Content Settings”;

1.4. Choose your expected settings;

In order to enter special settings for a given service:

1.5. Click on „Exeptions” and chose your own web settings;

1.6. Once the setup is final click on „Done”

2. Microsoft Internet Explorer

Microsoft Internet Explorer default settings allow storage of Cookies but block files that may come from sites that do not use the privacy policy. To change the settings:

2.1. Go to „Tools” and chose „Internet Options;

2.2. Chose „Privacy” tab. While in the tab use the scroller to decide on the level of cookies acceptance (the highest set up blocks cookies completely , the lowest one allows to store all cookies);

2.3. Go to „Advanced” option and manually decide on the required settings;

2.4. If you want to decide on special settings for a given webpage go to „Site” and chose your own settings for a given web page;

2.5. Confirm changes by clicking on „OK”.

3. Mozilla Firefox

Default browser set up allows to accept and store all cookies.

In order to change that you need to:

3.1. In „Tools” section (in some versions it is called „Firefox”) chose „Options”;

3.2. Then go to „Privacy” tab and set up required setting;

3.3. In order to choose different set up for a given web page go to „Exceptions” and chose required set up

3.4. Click „OK” to confirm.

4. Opera

Default browser set up allows to accept and store all cookies.

To change the settings:

4.1. Go to „Preferences”, chose „Advanced” and then „Cookies”;

4.2. Confirm required set up;

4.3. To enter special settings for a given website, go to the selected website, while on it right-click and select „Preferences for sites” and go to the „Cookies” tab and then enter the desired settings;

4.4. Click „OK” to confirm.

5. Safari

Default browser setup allows to accept and store all cookies.

To change the settings:

5.1. In „Safari” menu chose „Preference”;

5.2. Go to „Privacy” tab;

5.3. Mark required settings;

5.4. To enter special settings for a given website, click on „Details” and choose your own settings for sites.

6. Cookies in web browsers for mobile devices

The description of the settings is available on the most popular mobile producers websites:

6.1. For iOS - https://support.apple.com/pl-pl/HT201265;

6.2. For Android - https://support.google.com/chrome/answer/95647?hl=pl;

6.3. For Windows Phone - https://support.microsoft.com/pl-pl/help/11696/windows-phone-7;

6.4. For BlackBerry - http://help.blackberry.com/en/;

When it comes to mobile devices a number of web browsers may be used. Detailed information on the Cookies set up can be found in the menu settings for a given browser.